Check-in/out
Check-in is available from 3pm.
Check-out is available until 10am. Late check out may be available - guests can request this during their stay.
Payment
Full payment is required at time of booking.
Child policy
Children of all ages are welcome at Furneaux Lodge.
- Child rates apply to children 5-15 years
- Children 0-4 years stay free at Furneaux Lodge
Dog policy
Dogs are welcome at Furneaux Lodge, provided:
- they are kept on a lead at all times & they sleep, tied up, outside
- they stay outside all buildings including the restaurant, suites, apartments, studios, rooms and cabins
- owners pick up any droppings and dispose in the rubbish.
Intoxication
For the safety of guests and staff, Furneaux Lodge reserves the right to refuse to serve guests, due to intoxication.
In circumstances where staff judge the level of intoxication to be such that it may be unsafe for the individual concerned to stay at the lodge or for staff or other guests to be around that person, the intoxicated guest may be asked to leave without refund of accommodation and find their own return transport at their own cost.
Where property damage is sustained by Furneaux Lodge, a spoilage fee may be charged.
Premium dates
Because our Christmas/New Year period is very popular, we have premium rates during this time.
Changes to your booking
Date changes to your reservation are possible up to 48 hours prior to arrival, and are subject to availability. Depending on room type availability and intended travel season, differences in room rate or room type may apply as at the date of rebooking.
Group and trade bookings |
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30+ days prior to arrival |
No charge/full refund* if prepaid |
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7-30 days prior to arrival |
Free transfer to another date within a 12-month period, or 50% tariff charge Rooms may be “held” at no charge for a maximum of 10 working days and then must be considered released. |
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1-6 days prior to arrival |
100% tariff charge |
* Refunds are processed within 5 business days.
Cancellations due to Government-imposed travel bans
If your travel plans are interrupted due to Government-imposed travel bans or border closures, you are welcome to transfer your booking to a later date within the next 12 months with no transfer fee. Depending on room type availability and intended travel season, differences in room rate or room type may apply as at the date of rebooking. Otherwise our standard cancellation policy applies.
Cancellations by Furneaux Lodge and Marlborough Tour Company
Furneaux Lodge and Marlborough Tour Company reserve the right to reschedule or cancel any tours, cruises and accommodation booked if it feels that they cannot be undertaken safely, e.g. bad weather conditions. In the event of Furneaux Lodge or Marlborough Tour Company making a cancellation you will be offered an alternate date or option, or receive a full refund.
All transactions are in New Zealand dollars at the time of making a booking and at the time of making a cancellation; Furneaux Lodge and Marlborough Tour Company cannot accept any liability for fluctuation in exchange rates between these transactions taking place.
Cancellations due to Government-imposed travel bans
If your travel plans are interrupted due to Government-imposed travel bans or border closures, you are welcome to transfer your booking to a later date within the next 12 months with no transfer fee. Depending on room type availability and intended travel season, differences in room rate or room type may apply as at the date of rebooking. Otherwise our standard cancellation policy applies.
Cancellations by Furneaux Lodge and Marlborough Tour Company
Furneaux Lodge and Marlborough Tour Company reserve the right to reschedule or cancel any tours, cruises and accommodation booked if it feels that they cannot be undertaken safely, e.g. bad weather conditions. In the event of Furneaux Lodge or Marlborough Tour Company making a cancellation you will be offered an alternate date or option, or receive a full refund.
All transactions are in New Zealand dollars at the time of making a booking and at the time of making a cancellation; Furneaux Lodge and Marlborough Tour Company cannot accept any liability for fluctuation in exchange rates between these transactions taking place.
Guest Wifi Usage
Fair Usage: The WiFi service is intended for general use, such as browsing the internet, checking emails, and accessing social media. Excessive data usage activities, such as large downloads/uploads, streaming services, and video conferencing, may be regulated to ensure fair bandwidth distribution.
Security: Users are responsible for the security of their device and data. The Hotel is not responsible for any loss of information or damage to your devices resulting from the use of our WiFi service.
Unlawful Use: Users must not use our WiFi service for any activities that violate local, state, national, or international laws and regulations.
Privacy: By using our WiFi service, you agree to our Privacy Policy, which outlines how we collect and use your data.